Axio AI - Privacy Policy

Last Modified: April 1, 2026

Primer Global, Inc. and its affiliates (“Axio Education”, “Axio AI”, the “Company”, “we”, “our”, or “us”) respect your privacy. This Privacy Notice describes the type of information we may collect from you when you visit or use our Service, and our policies and practices regarding how we collect, use, and disclose such information.

1. Acceptance of this Privacy Notice; Application

This Privacy Notice applies to information we collect from visitors and users of our Service, via electronic messaging, or when you request information about our Service. By accessing or using our Service, you consent to the collection and use of your information as described in this Privacy Notice.

2. Modification to this Privacy Notice

We may update or modify this Privacy Notice at any time. Any changes will be effective immediately upon posting. If we make material changes to how we collect or use Personal Information, we will notify you by email or through a notice on our Service homepage. Continued use of our Service after changes are made is deemed acceptance of those changes.

3. Collection of Information

• Personal Information: Information that can be used to identify you individually, such as your full name, email address, IP address, phone number, and demographic details.

• Registration and Transactional Data: Access Credentials and details of all transactions and communications.

• Payment Information: Payment methods, billing information, and transaction history (managed by third-party payment processors).

• Computer and Device Information: IP address, domain name, browser type, operating system, and location data.

• FERPA Compliance: For educational institutions in the U.S., we function as a "school official" with "legitimate educational interests" under FERPA, encrypting and restricting access to student coursework information.

• Protecting Children’s Privacy: We do not knowingly collect personal contact information from children under the age of 13.

4. Use and Sharing of Information

We use your information to:

• Provide, evaluate, and improve our Service.

• Contact you by mobile phone via text messages (with your consent).

• Work with Service Providers (including YouTube API Services, Google Calendar API, Edlink, and Deepgram) to facilitate our offerings.

• Share with third-party vendors for analytics and marketing, provided they adhere to confidentiality agreements.

• Comply with laws, enforce policies, or respond to legal requests and fraud prevention.

5. You Control Your Information

You voluntarily share your information with us. You may choose not to provide certain information, though this may limit your ability to use our Service.

6. Account Settings & Security

• Request Changes: You may review, request changes, or ask for the removal of your publicly posted information by contacting us at info@theprimer.ai. Note that legal retention requirements may prevent full deletion.

• Manage Security Settings: You can manage cookies via your browser settings. U.S. users can opt out of third-party ad networks via the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

7. Links to Other Websites

We may link to third-party websites. We are not responsible for the content or privacy practices of these external sites.

8. Opt Out

You may opt out of receiving marketing emails or text messages from us by texting “STOP”, using unsubscribe links, or contacting us at info@axio.ai.

9. Changes to our Service

We may change short codes or phone numbers used for texting services and will notify you accordingly.

10. What Else Should You Know About Our Privacy Practices

• AI Usage: We utilize AI (including ChatGPT via OpenAI) to process your data for personalization and analytics. We cannot guarantee the absolute accuracy of AI-generated information.

• Security: We use industry-standard encryption for data at rest and in transit, but cannot guarantee 100% security.

11. Specific Privacy Law Considerations & Disclosures

The following sections outline additional rights and considerations granted to users located in specific jurisdictions.

11.1. California Privacy Rights Act (CPRA) & CCPA

For residents of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information:

• Right to Know and Access: You have the right to request the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, and the business purposes for collecting or sharing it.

• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions.

• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.

• Right to Opt-Out of Sale or Sharing: We do not "sell" your personal information for monetary value. You have the right to opt out of this sharing at any time.

• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use or disclosure of your sensitive personal information to only what is necessary to perform the services reasonably expected.

• Right to Non-Discrimination: We will not discriminate against you (e.g., by denying services or charging different prices) for exercising any of your CPRA rights.

• Exercising Your Rights: To submit a verifiable consumer request, please contact us at info@axio.ai.

11.2. European Union & UK General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, your data is protected under the GDPR and UK GDPR.

• Lawful Basis for Processing: We only process your personal data when we have a valid legal basis, which includes: your explicit consent, the necessity of processing to fulfill a contract with you, our legitimate business interests, or our need to comply with a legal obligation.

• Data Subject Rights: You possess the right to:

• Access: Obtain a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure ("Right to be Forgotten"): Request deletion of your data where there is no compelling reason for its continued processing.

• Restrict Processing: Block or suppress processing of your personal data.

• Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

• Object: Object to processing based on legitimate interests or for direct marketing.

• Cross-Border Transfers: If your data is transferred outside of the EEA/UK (e.g., to the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

• Complaints: You have the right to lodge a complaint with your local Data Protection Authority if you believe your privacy rights have been violated.

11.3. Canadian PIPEDA Considerations

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

• Fair Information Principles: Our privacy practices are governed by the 10 core principles of PIPEDA, including Accountability, Identifying Purposes, Consent, Limiting Collection, Limiting Use/Disclosure/Retention, Accuracy, Safeguards, Openness, Individual Access, and Challenging Compliance.

• Consent: We ensure that meaningful consent is obtained before collecting, using, or disclosing your personal information, unless an exception applies under PIPEDA.

• Data Transfers: Personal information may be stored or processed outside of Canada (such as in the United States). While outside of Canada, your information is subject to the laws of that foreign jurisdiction and may be accessible to foreign law enforcement or regulatory authorities.

• Privacy Officer Contact: If you wish to challenge our compliance with PIPEDA principles, request access to your data, or withdraw consent, please direct your inquiries to our designated Privacy Officer at info@axio.ai.

Contact InformationFor any questions regarding this Privacy Policy or to exercise any of your rights, please contact us at: info@axio.ai.